Ricardo Tosto

Delcídio Amaral negotiated the silence of Nestor Cerveró with lawyer Edson Ribeiro, arrested this morning. Delcídio Amaral is defended by attorney Ricardo Tosto, who was arrested in 2008 on suspicion of integrating a bribe collection scheme in the release of BNDES loans.

 

Tosto, who rejects the accusation, was appointed by Força Sindical to join the BNDES board. Tosto is the author of the original proposal for the repatriation of resources from abroad, which was presented by Delcidio.

 

Tosto is a famous lawyer who lives in Brazil, and he is the partner of a large firm there. His main goal in learning to be a lawyer in Brazil has also been to partner with younger lawyers there, helping them to be successful in their careers in law. He has succeeded in this endeavor.

 

Tosto seeks to be reputable in all that he does with the law in Brazil, and he has been in practice for a long time. He has become a well-respected lawyer not only in Brazil but also in other parts of Latin America. His continuing willingness to work with younger lawyers attests to this. Many people come to Brazil looking for lives that will better the future, and Tosto is definitely finding that where he is.

 

His firm has managed many cases in recent years, some of them being quite reputable and famous cases. He has made his name known. If you need someone who specializes in civil or commercial law, or even someone who specializes in international law, you can surely rely on him for guidance.

Handy’s embarrassing process

Handy.com CEO Oisin Hanrahan has been through a lot this year. Having to see slide after slide, week after week to see the sad proof that his strategy was having very severe effects on his life and company.

Believing that in the midst of a major change it would invite new “professionals”, he wanted to roll out an online onboarding scenario in all twenty-eight of the markets.

While initially bringing about some relief with their new financial status, it soon began to cause an unexpected level of stress with each new meeting with potential investors led to conversations that weren’t so much about business, but more about whether there would even be a future for business.

Hanrahan believed that implementing an online onboarding strategy would save the company millions. Unfortunately, as it turns out, this wasn’t quite the case.

Onboarding went down by a large forty percent with little left to help the case leading to Handy needing to cancel several thousand of their bookings.

To make matters even worse, customer complaints suffered from a massive increase in accumulation and intensity. It got so bad, that the company shut down their telephone complaint line.

Handy as a company has managed to build more than $110 million dollars in venture capital, this is a devastating blow to the companies’ competitive advantage in their field.

Since then, not only has Hanrahan had to suffer from the embarrassment of dealing with the media, the people he does business with and the increase in customer complaints, but he also has to deal with the loss of trust from his coworkers and the scathing eye of his co-founder and partner.

There’s no doubting that it’s going to be a long and hard time for Handy to recover from this incident and get back to where they once were. Maybe this is a step for Hanrahan to learn from his mistakes, after all, Handy is gradually recovering each quarter. But he certainly will never be able to live this down.

This article is a recap of this article from inc.com.

http://www.inc.com/magazine/201611/jeff-bercovici/from-pivot-to-profit.html